Yes, you can customize the order of the columns in Agent Console, where you do real-time monitoring and chatting.
Step by Step Instructions
- Log in to Comm100 Agent Console.
- Go to Preferences and click Live Chat.
- Select the Visitor Columns tab.
- Move the column names you want to show from the Hide these columns to Display these columns list.
- Click the up-arrow and down-arrow to adjust the column display order.
- Click OK.