Can I Customize the Order of the Columns in Agent Console

Yes, you can customize the order of the columns in Agent Console, where you do real-time monitoring and chatting.

Step by Step Instructions

  1. Log in to Comm100 Agent Console.
  2. Go to Preferences and click Live Chat.
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  3. Select the Visitor Columns tab.
  4. Move the column names you want to show from the Hide these columns to Display these columns list.
  5. Click the up-arrow and down-arrow to adjust the column display order.2.jpg
  6. Click OK.
Note: You can also adjust the column display order by dragging and dropping it directly in Agent Console.