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Why Can’t I Receive WhatsApp Messages?

This article helps you solve the problem that you cannot receive WhatsApp messages. 


After integrating my WhatsApp account with Comm100, I am unable to receive messages. 


There are two possible reasons for the issue you are experiencing:  

  • Your Twilio number is not enabled for WhatsApp. 
  • The Webhook URL you are using is not correct. 


  1. Log in to your Twilio account. 
  2. Check in Twilio > Messaging > Senders > WhatsApp senders that your account has been approved. 
  3. If your account is already approved, check the Webhook URL for incoming messages.
  4. Modify the Webhook URL as “https://messagingproxy.{company name}.io/{messaging proxy}/{unique key}/whatsapp/whatsapp:{phonenumber}”. 
  5. Use your account number in place of {phonenumber}. 
  6. Click Save

To know about the messaging proxy URL, you can chat with us