Where can I buy Luma products? 

Luma products are available directly through our website and from specialty outdoor clothing and equipment retailers around the globe – including our own brand stores. Each individual item featured on Luma.com contains a links to find an authorized retailer nearest you, or to locate an Luma brand store, click here: Find a Store feature.

Does Luma sell direct?

At this time, Luma sells directly to individuals online in the following countries:

• Austria
• Belgium
• Canada
• China
• Czech Rep
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Netherlands
• Norway
• Spain
• Sweden
• Switzerland
• United Kingdom
• USA

Luma offers a Pro Purchase Program for qualified outdoor professionals, including ski patrollers, mountain guides, etc. Please visit our Pro Purchase page for more information.

Luma also offers volume discounts to businesses, government agencies and other professional organizations. Custom embroidery is available for corporate logos at a modest charge. For more information, please visit our Corporate Sales page.

Purchasing directly from Luma; adding items to your Cart.

You can purchase directly from Luma through this website. If we have stock in the size and colour you have selected we will show you the Luma Add To Cart. Once you start an Luma Shopping Cart we will continue to show you the Add To Cart button on all of the product pages. Tip: All orders are eligible for free express shipping.

Do I need to set up an account to place an order?

An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to your order, faster returns, as well as quicker check-out next time.

Does Luma sell gift cards? 

Luma sells gift cards that are redeemable for purchases at participating Luma brand stores and on Luma.com. See Luma.com/giftcards for more information, including participating stores and full terms and conditions.

How do I recognize a counterfeit?

In order to benefit from the best performance of an Luma product ensure that your purchase is authentic. Visit our Counterfeit Information page for details on identifying features that sets Luma apart.

Is my personal information kept private? 

At Luma, we respect your privacy. Luma will never sell, trade, rent or loan your personal information to any other organization. "Personal information" is information about an identifiable individual as described in applicable privacy legislation.

At Luma, we take steps to ensure we meet the privacy principles and requirements for personal information under Canadian law. The purpose of our Privacy Policy is to inform our customers, visitors and other individuals we deal with about how we collect, use, and disclose personal information in our custody or control.

For more information, please visit our Privacy Policy page on our website.

What is the difference between a Pending/Preauthorized Transaction and a Posted Transaction?

A Pending Transaction is one that you have made with your Credit Card or your Card number which has not yet posted to your Account. When you make a Pending Transaction, the Available Credit on your Account is automatically reduced by the amount of that transaction. It usually takes 3 to 5 business days for the Pending Transaction to post to your Account. A Posted Transaction is one that you have made with your Credit Card or your Card number and that has posted your Account.

What are cookies? Should I be worried about them?

A cookie is a piece of text stored on a user's computer by their web browser used for authentication, and for storing site preferences and shopping cart contents. We employ "cookies" (a small text file that a website can use to identify your computer) or similar technology that provides additional functionality to our website and helps us analyze website usage more accurately.

Cookies allow for a personalized experience when you visit our website. Our web server may automatically recognize your registered user's domain name and email address, or recognize you as a return visitor to our site.

Cookies also record session information such as items that you add to your shopping cart. You can set your web browser to disable cookies but if you do, some features of our website may not function normally.

Please see our Privacy Policy link on our website for more information.

How do I carry/store electronic items? Can I carry electronic items in my GORE-TEX garment?

Although our WaterTight™ zippers are highly water resistant, they are not fully waterproof. Pockets constructed using waterproof fabrics may collect water if they are opened or accessed during wet or snowy conditions.

We strongly recommend that you keep any fragile or electronic devices in a sealable plastic bag inside an internal pocket. We do not recommend keeping items in your pockets that may be damaged by moisture. Luma is not responsible for any damage to electronic devices or personal equipment.

Sizing Info: How can I determine which size will fit me best?

General sizing information for Luma products is included on our Sizing Charts page.

Can I place orders by Phone?

Yes, Luma Customer Service Representatives will accept orders over the phone for customers with a Luma account. To create an account please visit our Create Account page. After creating an account you can also order online directly.