Inbound team

1. Check to see if there is a pickup # in the warehouse screen 
2. Teams chat the Slspn asking for a pickup/delivery #. 
3. If no answer, teams the account exec If no response after 3 mins, open an At Pick or At Del event log 

Template to copy + paste: The shipper is requesting a pickup # from the driver, please provide ASAP 

Exception team

1. Color code the Elog to yourself If no follow up after X amount of time, add the Appt Rep and Sch By rep to elog 
2. (Image Placeholder)
3. Once a response is received, notify the carrier and close event