When the chat widget isn’t loading, check the following:

✅ Step 1: Verify Installation

• Ensure the chat script is correctly placed before the  tag of the site’s HTML.

✅ Step 2: Confirm Domain Whitelisting

• Navigate to Control Panel > Security > Whitelisted Domains and confirm the client’s domain is listed.

✅ Step 3: Browser Compatibility

• Test the widget on Chrome and Firefox in Incognito/Private Mode.

✅ Step 4: Check for Conflicts

• Ad blockers, cookie policies, and script errors can prevent the widget from loading.

📌 Note: Check for any console errors using DevTools (F12).