Comm100 offers both Live Chat and Messaging tools to connect with your customers — but what’s the difference?
| Feature | Live Chat | Messaging |
| Real-Tie | Yes | No (async by design) |
| Channels | Website | Facebook, SMS, WhatsApp, Instagram |
| Customer Wait | Immediate | Respond at your convenience |
| Agent Workflow | Real-time reply queue | Ticket-based, asynchronous thread |
Which one should you use?
Choose Live Chat for immediate, real-time conversations on your website.
Use Messaging to reach customers on their favorite social platforms, or when your team prefers an inbox-style view.