Applies to: Careplicity web app and mobile app.

If you have forgotten your password, you can reset it yourself in a few minutes.

1. Go to the Careplicity sign-in page at [app URL], or open the mobile app.
2. Select Forgot password [confirm label].
3. Enter the email address you use for Careplicity and select Send.
4. Open the reset email from [sender address]. The link expires after [X minutes] [confirm].
5. Choose a new password that meets the requirements shown on screen.
6. Sign in with your new password.

No email arrived? Check your spam or junk folder, and confirm you used the same address your care team has on file. Reset emails can take up to [5 minutes].

Still locked out? Reply to your support ticket or email [support address]. Our team responds within 24 hours on business days. Support staff will never ask for your password.