Overview:
This article provides guidelines on how cashiers should handle queries related to bonuses, free bets, and other promotions in Tipico retail stores.

Article:

Introduction to Bonuses and Promotions

Tipico often runs special promotions, including sign-up bonuses, free bets, and seasonal offers. This article explains how cashiers should answer questions about these offers.

Steps to Handle Bonus Inquiries:

1. Check the Promotion Terms: 
   Always check the terms and conditions of the promotion in the system or via the internal chatbot to verify eligibility.

2. Explain Bonus Activation Requirements: 
   Some bonuses require a minimum deposit, a certain number of bets, or participation in specific events. Ensure the customer is aware of these requirements.

3. Verify If the Customer Has Used Their Bonus: 
   Check the customer’s account history to ensure they haven’t already used the bonus or offer.
   
   

Common Issues with Bonuses:

• Bonus Not Applied: 
  Ensure the customer met all terms and conditions for the bonus to be activated.

• Bonus Expiration: 
  Some bonuses have expiration dates. Check the date the bonus was issued.
  
  

Escalation Process:

For missing bonuses or issues with bonuses that cannot be resolved in-store, escalate the issue to Tipico Customer Support for further action.