Moving homes? You can transfer your Westie services to your new address by following these steps:
Request your service move at least 10 business days before your moving date to avoid interruptions.
Log in to your My Westie account online or call Westie support to provide your new address and moving date.
Telus will verify service availability at your new location. If service is not available, a representative will contact you to discuss options.
If installation is required, Westie will schedule a technician visit and inform you of the appointment details.
You’ll receive a confirmation with your scheduled move-in service date, installation time window, and any additional instructions.
Steps to Returning your equipment includes
👉 Tip: Have your account details ready and double-check your new address before submitting your request. If you have Westie equipment, ask if it should be moved or returned.