Comm100 Live Chat allows you to monitor and identify your website visitors so that your agents can provide more personalized service. You can get visitors’ information such as location and chat history even before chatting.

The visitors’ information shows on your agent console. After you access your agent console, go to the Visitors tab, you can get a list of the visitors currently on your website. The total number of visitors and visitors waiting for a chat are also displayed.

The visitor list shows visitors’ information from multiple perspectives. By default, the list shows the basic information such as visitor status and name. You can hide or show the columns by clicking Live Chat > Visitor Columns in the Preferences drop-down menu.