This article groups together the most common issues reported by our Live Chat users. You can use the following list to see if any match your inquiry and follow the corresponding link to learn more about the possible cause & solution for the issue you are having.
Login & Network Issues
- How do I fix Network Errors with Comm100
- Why can’t I log in to my Comm100 Account
- Why am I receiving the “Force Login” prompt
- I am unexpectedly logged out of the Comm100 Agent Console
Chat Button Issues
- Why can’t my visitors see the chat button on my website
- Why is my chat button offline when my agents are online
- Why Is my chat button not working
Email Delivery Issues
- Why are chat transcripts not being delivered to my email inbox
- Why are offline messages not being delivered to my email inbox
Live Chat Customization Issues