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- Overview
  
  One platform, many possibilities
  
  Products
  
  Available in bundles or a la carte - 100+ proven features for better engagement.
  
  SMB
  
  Deliver better conversations for a better bottom line.
  
  Enterprise
  
  Create personal experiences at scale.
  
  Human-bot Harmony
  
  Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
  
  Security and Privacy
  
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more - because security is non-negotiable.
  
  Integrations
  
  Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
  
  Analytics
  
  Convert conversations into data, and data into insights, on every channel.
  
  Live Chat
  
  Connect in real-time with text, audio, video, co-browsing & more.
  
  Bots & Automation
  
  Customer- and agent-facing bots for scalability & efficiency.
  
  Ticketing & Messaging
  
  Email, social media, SMS & more - all from one platform.
  
  Knowledge Base
  
  Self-serve for customers, detailed help resources for agents.
  
  Outreach
  
  Two-way conversational messaging at scale for SMS & email.
  
  Queue Management
  
  Smart, streamlined queueing system with real-time updates.
  
  Voice
  
  Digital collaborative voice solution for inbound & outbound calls.
  
  Booking
  
  Appointment scheduling solution powered by automation.
- Overview
  
  < Back
  
  Overview
  
  SMB
  
  Deliver better conversations for a better bottom line
  
  >
  
  Enterprise
  
  Create personal experiences at scale
  
  >
  
  Human-bot Harmony
  
  Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
  
  >
  
  Security and Privacy
  
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more – because security is non-negotiable.
  
  >
  
  Integrations
  
  Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
  
  >
  
  Analytics
  
  Convert conversations into data, and data into insights, on every channel.
  
  >
- Products
  
  < Back
  
  Products
  
  Live Chat
  
  Connect in real-time with text, audio, video, co-browsing & more.
  
  >
  
  Bots & Automation
  
  Customer- and agent-facing bots for scalability & efficiency.
  
  >
  
  Ticketing & Messaging
  
  Email, social media, SMS & more – all from one platform.
  
  >
  
  Knowledge Base
  
  Self-serve for customers, detailed help resources for agents.
  
  >
  
  Outreach
  
  Two-way conversational messaging at scale for SMS & email.
  
  >
  
  Queue Management
  
  Smart, streamlined queueing system with real-time updates.
  
  >
  
  Voice
  
  Digital collaborative voice solution for inbound & outbound calls.
  
  >
  
  Booking
  
  Appointment scheduling solution powered by automation.
  
  >
Industries
- Higher Education
  
  Student experience. Unlocked.
  Learn More
  
  Government
  
  Healthcare
  
  Banking & Finance
  
  Insurance
  
  Gaming
  
  Admissions
  
  Improve engagement with responsive, 24/7, personalized support.
  
  Advising & Counseling
  
  Scale support to improve student experience & increase retention.
  
  Student Services
  
  Improve the student experience and reduce dropout.
  
  Registrar
  
  Grow faculty engagement and student success.
  
  Financial Aid
  
  Reach more students where and when they need support.
  
  Information Technology
  
  Increase support capacity with the most secure tech by your side.
  
  Continuing Education
  
  Give your students the flexible, personalized support they need.
- Higher Education
  
  < Back
  
  Higher Education
  
  Student experience. Unlocked.
  
  Learn More >
  
  Admissions
  
  Increase enrollment by improving responsiveness, availability, and personalization.
  
  >
  
  Advising & Counseling
  
  Scale support to improve the student experience and increase retention.
  
  >
  
  Student Services
  
  Improve the student experience and reduce dropout.
  
  >
  
  Registrar
  
  Grow faculty engagement and student success.
  
  >
  
  Financial Aid
  
  Reach more students where and when they need support.
  
  >
  
  Information Technology
  
  Increase support capacity with the most secure tech by your side.
  
  >
  
  Continuing Education
  
  Give your students the flexibility and support they need.
  
  >
- Government
- Healthcare
- Banking & Finance
- Insurance
- Gaming
Customers
Partners
- Comm100 Partners
  
  Forget everything you know about Digital CX and come onboard as a Comm100 Partner. The Comm100 Partners Program & Platform provides a partner focused SaaS solution that allows your clients customers to communication anywhere, anyhow and anytime they wish, while providing you the ease of managing their solution.
  Let’s Partner
  
  Partner Program Software Resellers
  Systems Integrators
  ISV’s
  Consultants
  White Label Providers Solutions for Human Resources
  Banking & Finance
  VoIP
  Certified Vertical Partners Partner News & Events Global Partner Map
- Partner Programs
- Solutions for
  
  < Back
  
  Solutions for
  
  Human Resources
  
  >
  
  Banking & Finance
  
  >
  
  VoIP
  
  >
- Certified Vertical Partners
- Partner News & Events
- Global Partner Map
Resources
- Learn & Connect
  
  eBooks, Videos & Guides
  Get to know our solutions and what they can do for you and your organization.
  
  Customer Stories
  See how Comm100's customers are delivering excellent digital customer experiences with our platform.
  
  Blog
  Best practices and innovative content to help you on your journey to digital CX excellence.
  
  ROI Calculators
  Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
  
  Support
  
  Knowledge Base
  Everything you need to know about setting up and using Comm100 and all its features.
  
  Customer Success
  Because your people and processes matter as much as the technology you choose.
  
  Higher Education Live Chat Benchmark Stats
  
  Get exclusive access to the latest live chat data by quarter.
  Get the data
- Learn & Connect
  
  < Back
  
  Learn & Connect
  
  eBooks, Videos & Guides
  
  Get to know our solutions and what they can do for you and your organization.
  
  >
  
  Customer Stories
  
  See how Comm100’s customers are delivering excellent digital customer experiences with our platform.
  
  >
  
  Blog
  
  Best practices and innovative content to help you on your journey to digital CX excellence.
  
  >
  
  ROI Calculators
  
  Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
  
  >
- Support
  
  < Back
  
  Support
  
  Knowledge Base
  
  Everything you need to know about setting up and using Comm100 and all its features.
  
  >
  
  Customer Success
  
  Because your people and processes matter as much as the technology you choose.
  
  >
Pricing
Talk to Us

Platform
- Overview
  
  One platform, many possibilities
  
  Products
  
  Available in bundles or a la carte - 100+ proven features for better engagement.
  
  SMB
  
  Deliver better conversations for a better bottom line.
  
  Enterprise
  
  Create personal experiences at scale.
  
  Human-bot Harmony
  
  Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
  
  Security and Privacy
  
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more - because security is non-negotiable.
  
  Integrations
  
  Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
  
  Analytics
  
  Convert conversations into data, and data into insights, on every channel.
  
  Live Chat
  
  Connect in real-time with text, audio, video, co-browsing & more.
  
  Bots & Automation
  
  Customer- and agent-facing bots for scalability & efficiency.
  
  Ticketing & Messaging
  
  Email, social media, SMS & more - all from one platform.
  
  Knowledge Base
  
  Self-serve for customers, detailed help resources for agents.
  
  Outreach
  
  Two-way conversational messaging at scale for SMS & email.
  
  Queue Management
  
  Smart, streamlined queueing system with real-time updates.
  
  Voice
  
  Digital collaborative voice solution for inbound & outbound calls.
  
  Booking
  
  Appointment scheduling solution powered by automation.
- Overview
  
  < Back
  
  Overview
  
  SMB
  
  Deliver better conversations for a better bottom line
  
  >
  
  Enterprise
  
  Create personal experiences at scale
  
  >
  
  Human-bot Harmony
  
  Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
  
  >
  
  Security and Privacy
  
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more – because security is non-negotiable.
  
  >
  
  Integrations
  
  Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
  
  >
  
  Analytics
  
  Convert conversations into data, and data into insights, on every channel.
  
  >
- Products
  
  < Back
  
  Products
  
  Live Chat
  
  Connect in real-time with text, audio, video, co-browsing & more.
  
  >
  
  Bots & Automation
  
  Customer- and agent-facing bots for scalability & efficiency.
  
  >
  
  Ticketing & Messaging
  
  Email, social media, SMS & more – all from one platform.
  
  >
  
  Knowledge Base
  
  Self-serve for customers, detailed help resources for agents.
  
  >
  
  Outreach
  
  Two-way conversational messaging at scale for SMS & email.
  
  >
  
  Queue Management
  
  Smart, streamlined queueing system with real-time updates.
  
  >
  
  Voice
  
  Digital collaborative voice solution for inbound & outbound calls.
  
  >
  
  Booking
  
  Appointment scheduling solution powered by automation.
  
  >
Industries
- Higher Education
  
  Student experience. Unlocked.
  Learn More
  
  Government
  
  Healthcare
  
  Banking & Finance
  
  Insurance
  
  Gaming
  
  Admissions
  
  Improve engagement with responsive, 24/7, personalized support.
  
  Advising & Counseling
  
  Scale support to improve student experience & increase retention.
  
  Student Services
  
  Improve the student experience and reduce dropout.
  
  Registrar
  
  Grow faculty engagement and student success.
  
  Financial Aid
  
  Reach more students where and when they need support.
  
  Information Technology
  
  Increase support capacity with the most secure tech by your side.
  
  Continuing Education
  
  Give your students the flexible, personalized support they need.
- Higher Education
  
  < Back
  
  Higher Education
  
  Student experience. Unlocked.
  
  Learn More >
  
  Admissions
  
  Increase enrollment by improving responsiveness, availability, and personalization.
  
  >
  
  Advising & Counseling
  
  Scale support to improve the student experience and increase retention.
  
  >
  
  Student Services
  
  Improve the student experience and reduce dropout.
  
  >
  
  Registrar
  
  Grow faculty engagement and student success.
  
  >
  
  Financial Aid
  
  Reach more students where and when they need support.
  
  >
  
  Information Technology
  
  Increase support capacity with the most secure tech by your side.
  
  >
  
  Continuing Education
  
  Give your students the flexibility and support they need.
  
  >
- Government
- Healthcare
- Banking & Finance
- Insurance
- Gaming
Customers
Partners
- Comm100 Partners
  
  Forget everything you know about Digital CX and come onboard as a Comm100 Partner. The Comm100 Partners Program & Platform provides a partner focused SaaS solution that allows your clients customers to communication anywhere, anyhow and anytime they wish, while providing you the ease of managing their solution.
  Let’s Partner
  
  Partner Program Software Resellers
  Systems Integrators
  ISV’s
  Consultants
  White Label Providers Solutions for Human Resources
  Banking & Finance
  VoIP
  Certified Vertical Partners Partner News & Events Global Partner Map
- Partner Programs
- Solutions for
  
  < Back
  
  Solutions for
  
  Human Resources
  
  >
  
  Banking & Finance
  
  >
  
  VoIP
  
  >
- Certified Vertical Partners
- Partner News & Events
- Global Partner Map
Resources
- Learn & Connect
  
  eBooks, Videos & Guides
  Get to know our solutions and what they can do for you and your organization.
  
  Customer Stories
  See how Comm100's customers are delivering excellent digital customer experiences with our platform.
  
  Blog
  Best practices and innovative content to help you on your journey to digital CX excellence.
  
  ROI Calculators
  Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
  
  Support
  
  Knowledge Base
  Everything you need to know about setting up and using Comm100 and all its features.
  
  Customer Success
  Because your people and processes matter as much as the technology you choose.
  
  Higher Education Live Chat Benchmark Stats
  
  Get exclusive access to the latest live chat data by quarter.
  Get the data
- Learn & Connect
  
  < Back
  
  Learn & Connect
  
  eBooks, Videos & Guides
  
  Get to know our solutions and what they can do for you and your organization.
  
  >
  
  Customer Stories
  
  See how Comm100’s customers are delivering excellent digital customer experiences with our platform.
  
  >
  
  Blog
  
  Best practices and innovative content to help you on your journey to digital CX excellence.
  
  >
  
  ROI Calculators
  
  Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
  
  >
- Support
  
  < Back
  
  Support
  
  Knowledge Base
  
  Everything you need to know about setting up and using Comm100 and all its features.
  
  >
  
  Customer Success
  
  Because your people and processes matter as much as the technology you choose.
  
  >
Pricing
Talk to Us

Find answers in our Knowledge Base

Getting Started Guide

6

Getting Started Guide for Live Chat and Ticketing & Messaging

Getting Started Guide for Live Chat Agents

Getting Started Guide for Ticketing & Messaging

Getting Started Guide for Live Chat

Getting Started Guide for Comm100 Chatbot

and 1 more articles...

Live Chat

171

9

7

17

Desktop & Mobile App

5

Settings & Customizations

78

28

13

History & Reports

14

Ticketing & Messaging

70

Channel Integration

33

Ticket Handling

17

Settings & Customizations

10

10

Bot

55

3

37

7

3

5

Queue Management & Outreach & Others

14

Outreach Management

4

Queue Management

2

3

2

3

Account & Security & Others

24

2

Billing & Agent Management

14

Security & Privacy

8

Troubleshooting FAQ

27

How to Generate a HAR File for Troubleshooting

How to Fix Network Related Issues with Comm100

How to Find My Site ID and Campaign ID

Why Can't I Send WhatsApp Messages?

Why Can’t I Receive WhatsApp Messages?

and 22 more articles...

Release Notes

39

20

14

5

Comm100 Glossary

1

Comm100 Glossary

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