How Can I Customize My Chat Window

Chat Window is the window on which your visitors chat with your agents. It is fully customizable. You can tailor the window and make it match the style of your website.


Step by Step Instructions

  1. Log in to the Comm100 Control Panel.
  2. In the left navigation bar, go to the Live Chat tab.
  3. Select a campaign from the Campaign drop-down list, and go to Chat Window. If you have multiple campaigns, you should choose the right one from the Campaign drop-down list.Chat Window - KB-001.png
  4. You can choose a color for the window, set the chat window's Header, choose the chat window's Style (Classic, Circle, or Bubble), change window Type (Popup or Embedded Chat Window), Change the chat window Background, and edit Window Title according to your needs.
    Chat Window - KB-003.png
    Note: To set up the chat window Title, you need to use Popup Chat Window type.
  5. You can use the Customize Style with Your Own CSS option to use your own CSS.
  6. Click the Options for Visitors section to adjust which operation(s) will be available on the chat window.
  7. Click the Advanced section to adjust operation(s) to end the chat automatically when the visitor doesn't respond, send the chat transcript over email, limit the chat queue length, or add custom Javascript to the chat window.
  8. Click Save.

After saving the changes will take effect automatically and immediately. You can go to your website and initiate a chat to see how the settings work to your satisfaction.