Comm100 agent system allows you to manage your agents in multiple aspects. If you are a site administrator or have permission to manage agents, you can manage agents in the following ways:

• Add multiple agents to your account. To learn the details, see this article.
• Edit agent information including name, email, avatar, and department. To learn the details, see this article.
• Reset agent passwords to maintain account security.To learn the details, see this article.
• Assign agents to different departments for streamlined task management.To learn the details, see this article.
• Manage agent permissions by assigning roles. Roles determine the level of access and privileges for each agent. The default roles are 'Administrators' (full access) and 'Agents' (limited access).To learn the details, see this article.