All your chat conversations are stored in our database if you are using our Cloud platform. You can check all the records or search for a particular chat record on your Comm100 account Control Panel.
Note: The save time of chat transcripts depends on the live chat plan you are using and if your site is open or closed. For detailed information, please refer to our End User License Agreement (EULA).
Step by Step Instructions
- Log in to your Comm100 control panel.
- From the left navigation menu, go to Live Chat > History > Chats.
On the Chats page, you will see a list of records. - To view the detailed chat transcript, you can choose a certain record and click the Details icon.
- Filter/locate a specific chat transcript by doing the following:
- Select the date or duration of the chat and select the Department, Agent, Segment from their corresponding drop-down list. Or,
- Enter specific keywords of the chat content in the Keywords search bar. Keywords can be visitor name, visitor email, pre-chat custom field info, post-chat custom field info, custom variable, wrap-up custom field, etc.
- Under the New Filter option, there are more filters to choose from.
