All your chat conversations are securely stored in our database if you are using our Cloud platform. You can check all the records or search for a particular chat record on your Comm100 account Control Panel.
Note: The retention period for chat transcripts depends on your live chat plan and whether your site is open or closed. For detailed information, please refer to our End User License Agreement (EULA).
Step by Step Instructions
- Log in to your Comm100 Control Panel.
- From the left navigation menu, go to Live Chat > History > Chats.
On the Chats page, you will see a list of records. - To view a detailed chat transcript, select a record and click the Details icon.
- To filter/locate a specific chat transcript:
- Select the date or duration of the chat, and choose the Department, Agent, or Segment from their respective drop-down list. Or,
- Enter specific keywords of the chat content in the Keywords search bar. Keywords can be visitor name, visitor email, pre-chat custom field info, post-chat custom field info, custom variable, wrap-up custom field, etc.
- Under the New Filter option, there are more filters to choose from.
