It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data
Comm100 Support > Live Chat > Integrations
How to Integrate Comm100 Live Chat with Your Shopify Store

Comm100's integration with Shopify allows you to add your Comm100 Live Chat app to your Shopify store.

After the integration, you will see your Shopify store customers' data within Comm100 Agent Console. Specifically, you will have quick access to their information and order history, live information about their Shopify carts, and real-time notifications when a customer's cart is updated with new or removed items.

Before integrating Comm100 Live Chat with the Shopify store, you must generate an API access token and keep the store URL from your Shopify store.

To learn how to Generate an API Access Token from your Shopify store, see this article. 


Step By Step Instructions

To integrate Comm100 Live Chat with Shopify Store, follow these steps:

  1. Log in to your Comm100 Control Panel.
  2. From the left navigation menu, go to Apps & Integrations and click Settings under the Shopify app.
    1.png
    The Shopify Integration page displays. The page lists all the integrated Shopify stores. 
  3. From the Operations column, you can:
    • Click the Pencil icon to modify the store URL, token, and live chat campaign from the drop-down list.
    • Click the Bin icon to remove the store. Click Delete to confirm the removal of the Shopify store.
  4. Click Add Shopify Store.
    2.png
    The Add Shopify Store page displays.
  5. On the Add Shopify Store page, provide the following integration details of your Shopify store:
    • Store URL
    • Token
    • Campaign for the Store
    3.png
  6. Click Save.

The Comm100 Live Chat App is successfully linked to your Shopify store. The live chat button appears on your Shopify site. Now, your customers can reach you by clicking the live chat button, and you can chat with them from the Agent Console. 

Picture2.png

While chatting with your customers from your Shopify store, you can see what is in the customer's shopping cart and get notified of the change in the item in your Live Chat Agent Console. You can do the following actions on the Shopify tab of your Agent console:

  • View the customer information
  • Promote your products through live chat and improve customer conversion
  • View your Shopify store visitors' cart data and in real-time

4.png