After you integrate Comm100 Live Chat with Comm100 Ticketing & Messaging system, your agents can manually convert a chat to a new ticket or attach the chat to an existing ticket in the Agent Console.

The integration eliminates time-consuming switching between Live Chat and Ticket & Messaging applications for your agents.

Step by Step Instructions

To generate a ticket from a chat, follow these steps:

1. In the Agent Console, click Create ticket.
   
2. Create a new ticket or attach the chat to an existing ticket.
   
   
3. Click OK.
4. The chat transcript will be attached to the ticket when the chat ends. You can do the follow-ups in your Ticketing & Messaging module.