Instead of using the offline message window provided by Comm100, you may redirect your visitors to your own page when your button is in offline status.

Step by Step Instructions

1. Log in to your Comm100 account.
2. From the left navigation menu, go to Live Chat > Campaign.
3. Select the campaign from the drop-down list, and go to Offline Message.
   Note: Make sure you are editing the correct campaign if you have multiple campaigns existing.
4. Click the Redirect visitors to a custom page tab, and fill in the URL of your own page.
   
5. Click Save.