It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data
Introduction to Password Policy

To enhance account security, Comm100 provides the Password Policy feature which allows you to set up password strength rules that all your Comm100 accounts must conform to. By default, the Password Policy feature is enabled with a set of predefined password rules.

On the Control Panel, you can go to Global Settings > Security > Password Policy to access and configure the password settings.

Picture1.png

Comm100 provides password policies covering aspects of password length, complexity, password history and age. To minimize the risk of password attacks, some policies cannot be disabled.

Password Policy Item
Default Setting
Requirement
Password must have at least XX characters
Enabled with value 8
  • CANNOT be disabled
  • The value cannot be changed to smaller than eight
Require three of the four types of characters: uppercase, lowercase, numeric and special (e.g., $, &, #, @, etc.)
Enabled
None
Prevent use of agent names as passwords
Enabled
CANNOT be disabled
Prevent commonly used password phrases, such as 123456, password, and qwerty
Enabled
CANNOT be disabled
Password cannot be the same as one of the last
XX passwords
Enabled with value 1
None
Password expires in XX days after creation and must be changed before next log-in
Not enabled
None
Password can be changed for at most xx times within 24 hours
Not enabled
None
Account will be locked after xx failed login attempts
Enabled with value 5
None