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Comm100 Support > Troubleshooting FAQ
Why Don't Online Visitors Show in the Agent Console Window

Problem

In the Agent Console, agents cannot see any Visitors.


Cause

The following could be the possible cause:

  • Comm100 Live Chat code is not pasted to the page visitor is on.
  • You are only using a Chat link, not the JavaScript installation Code. 
  • The pasted code is wrong or incomplete.
  • It is not All Visitors being selected in the visitor filter.kb-visitors-not-showing-01.png

    If All Chats selected, you can only see the visitors who are chatting or waiting in the queue. My Chats will show the visitors who are chatting with you (not other agents).


Solution

  1. Paste your live chat code onto the web page.
  2. Remove the revised code from your website and copy the original code, then paste it onto your website without any changes to it.
  3. Select All Visitors in the visitor filter.
Note: Some website building tools do not support Java scripting. When you paste the live chat code with Javascript onto your website, the JS codes will be automatically changed by the website builder. In this case, only the HTML code without Javascript is available for your web page.