Comm100 Support > Troubleshooting FAQ
Why Am I Receiving Account Locked Error Message When I Login

This article helps you solve the problem that your account gets locked when you log in to Comm100.

Problem

When trying to log in to the Comm100 Control Panel, Agent Console Web/Desktop app, or mobile app, it shows an error message “Your account has been locked. Please contact your Administrator to unlock the account”.

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Cause

The number of your failed login attempts have exceeded the maximum number determined by the password policy settings on your site.
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Note: The default password policy setting for failed login attempts is 5. You can change the setting through Global Settings > Security > Password Policy on the Control Panel. To learn more about password policy, see this article.


Solution

If your account gets locked, choose one of the following solutions:

  • Ask the site administrator to unlock your account from the Control Panel. The administrator can unlock the account through Global Settings > People > Agents.
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  • Wait 30 minutes for the account to unlock automatically.
  • Reset your password by clicking the Forgot your password link on the login page. You can log in to your account immediately after the password reset.