Problem

Live chat is deployed on my website and automatic chat invitations have been enabled, but they do not always show up when I want them to.

Cause

The following could be the possible cause:

• The invitation is not setup for the right campaign.
• Invitations set to show only once per visit.

Solution

1. Log in to the Comm100 Control Panel.
2. From the left navigation menu, go to Live Chat > Campaign.
3. Select the correct campaign from the drop-down menu.
4. Go to Invitation > Auto Invitations tab.
   On the Auto Invitations tab, you see a list of invitations.
5. Click the Pencil icon against the desired invitation.
   
6. On the Edit Auto Invitation page, turn off the Only pop-up once per site visit toggle key.
   
7. Click Save.