Problem

I want my site visitors to fill in a pre-chat survey before starting a chat. However, on my website, the chat starts immediately after visitors click on the chat button. How can I change that?

Cause

The following could be the possible cause:

• Your pre-chat form is not enabled for the campaign you are using on your website.
• Pre-Chat is enabled for a different campaign.

Solution

1. Log in to the Comm100 account.
2. From the left navigation menu, go to Live Chat > Campaign.
3. Select your campaign from the drop-down list, and go to Pre-Chat.
4. Turn on the Pre-chat toggle key.
   
5. Select the fields you want your visitors to fill in and mark them visible. Mark the mandatory fields as Required.
   
6. Click Save. 

If you need further assistance, contact the Comm100 Support team.