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Guidelines help you define and measure how well your team follows your organization’s quality standards during chat interactions. Each guideline represents a rule or best practice you want to enforce — such as “Verify customer identity before sharing a...
AI Agent is Comm100’s latest generation of intelligent assistant that can further streamline your customer service experience. Evolving from classic AI Agents, Comm100 AI Agent encompasses a wide range of functionalities including natural language unde...
Introduction to SpotlightsComm100 Spotlights is an intelligent analysis feature that automatically tags conversations based on customer sentiments and interactions. It identifies crucial themes such as churn risk and sales opportunities to ensure that ...
AI Copilots can provide answer suggestions for human agents by using the extensive Knowledge sources you provide. To enable your AI Copilot to provide accurate and relevant suggestions, you need to set up a substantive knowledge repository from which i...