Customer Support - Liquidity Services > Liquidity Services - Customer Support > LEAP
LEAP
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How do I update a buyer's password or contact information?
1. Login to production LEAP. 2. Click "Explore" (located at the top of your screen within the blue-colored navigation bar). 3. Click "Buyer Info." 4. Input the buyer's username. If you have multiple search results, click the applicable username. 5. Next...
How to lookup a buyer account within LEAP
1. Login to production LEAP 2. Click "Explore" (located at the top of your screen within the blue-colored navigation bar) 3. Click "Buyer Info"
What is considered a completed transaction?
An item won that has been paid for and marked picked up in the system within the specified time noted in the seller's Terms and Conditions
What is a FSS Seller and a Non-FSS Seller?
FSS Seller = A seller that GovDeals is handling payment processing for. For example, we're allowing the customer to make payment via credit card, PayPal and/or Wire Transfer via Liquidity, and then we're paying the seller on the back-end of the transact...
What is an Incomplete (Open) Transaction?
An item won that is not paid for and/or not marked picked up within the specified time noted in the seller's Terms and Conditions, or an item for which the bidder currently holds the high bid.
How do I see a buyer's purchase history?
Go to buyer record in LEAP Click Winning Bids Refer to the number at the bottom of the list