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The integration between Comm100's Knowledge Base and Live Chat allows you to offer a self-service option through a knowledge base search function within the chat window prior to chatting. Additionally, your agents can have quick access to knowledge base...
Setting up your knowledge base starts with creating articles. Building a repository of articles is simple by using our WYSIWYG editor. You can also organize your knowledge base articles by category and tag, so that they are easy to find and intuitive to...
Comm100's Knowledge Base system allows you to create multiple knowledge bases. Each knowledge base is completely separate from the others. Being able to set up multiple knowledge bases is especially helpful, for example, when you are supporting multiple...