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Best Practices
Best Practices for Deleting Agents
You may need to delete agents when they leave your team. In such cases, what should you do before deleting the agent? What impact will the deletion have on the reporting statistics? Can the agent’s history chats and tickets be tracked? This article expl...
Security Best Practices Guide
Information security is of utmost importance to Comm100 customers. Security is a core functional requirement that protects critical information from accidental or deliberate theft, leakage, integrity compromise, and deletion.Comm100 provides a series of...
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