Voice bots are chatbots operating in voice channels. They can understand speech and talk with people like a human agent.
The following table lists the Voice Bot Actions.
Actions | Description |
Send Content | |
Play message | This action allows the voice bot to play the text message to the caller. |
Play audio | This action allows the voice bot to play an audio file to the caller. The maximum file size is 10MB.
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IVR menu | The interactive Voice Response (IVR) Menu allows the voice bot to send a series of options to the caller. Callers can choose an option by pressing a key or speaking specific text. You can use this action to route callers to a dedicated workflow. |
| Send SMS | This action allows the voice bot to send SMS messages to the caller. You can input up to 1,600 characters in one Send SMS action. One text message supports a maximum of 160 characters. If your input exceeds the limit, it will be divided into multiple text messages. |
Collect Info | |
Collect DTMF digits | This action allows the voice bot to collect numeric value such as order number from callers and save it to a variable. You can define the number of input digits and the termination key. |
Collect speech response | This action allows the voice bot to collect callers’ speech response and convert it to text and save it to a variable. |
| Collect name | This action allows you to collect the name of the caller. This data is saved to the variable "Name." |
| Collect company name | This action allows you to collect the company name of the caller. This data is saved to the variable "CompanyName." |
Call recording | |
| Start recording | The action allows the voice bot to start recording the phone call. |
Pause recording | The action allows the voice bot to pause recording the phone call. |
Resume recording | The action allows the voice bot to resume recording the phone call. |
| Stop recording | The action allows the voice bot to stop recording the phone call. |
Flow Operations | |
Conditions | This action allows the voice bot to give different responses based on a set of rules. To learn more about the condition action, see this article. |
Go to Intent | This action allows the voice bot to perform the action flow of another intent. |
Transfer call | This action allows the voice bot to transfer the call to a specified phone number or a SIP URI. |
End call | This action allows the voice bot to end the call. |
Advanced | |
| Set value | This action allows you to set values for variables. |
| Clear value | This action allows you to clear the value of variables. |
Trigger a webhook | This action allows you to send and receive data to an external server or third-party services using Webhook. To learn more about using Webhook, see this article. |
| Change language | This action allows the voice bot to speak in the language chosen by the caller. This action is helpful when the call speaks in a different language from the voice bot. |