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Voice Bot
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What is a Voice BotVoice bots are chatbots operating in voice channels. They can understand speech and talk with people like a human agent. Like chatbots, voice bots can run automated chat flows for various purposes, put data into your Customer Relation...
Comm100 Voice Bot allows you to send data to and receive data from an external server or third-party services using Webhook. By using the HTTP POST method, Voice Bot Webhook can perform RESTful operations as per your business needs.Note:Task Bot Webhook...
Voice Bot Sentiment Analysis analyzes callers’ emotions during the conversation with the Voice Bot, helping you to understand how your Voice Bot performs and where it can be improved. Conducting Sentiment Analysis for Voice Bot is an effective way to he...
What is EntityFor voice bots, an intent represents the task or action that the caller wants to perform. Entities are pieces of information that provide more context to an intent. They might be times, dates, locations, people, or other pieces of informat...
Voice Bot Sensitivity refers to the voice bot’s capacity to provide matching answers to callers’ questions. The voice bot’s sensitivity score ranges from 0 to 100, where 100 represents an absolute match, and 0 represents no match. The score range is set...
Comm100allowsyou toexportandimportthe voice bot along with its configured Settings, Intents, Entities,andSmart Triggers. You can export the voice bot for a backup in the event of data loss. To quickly reuse an existing bot's configured settings, you ca...
In the voice bot action flow, the Conditions operation allows the voice bot to give different responses based on a set of rules. You can set up multiple conditions for one action to connect to another in the flow and set up redirection based on caller i...