You can set up a pre-defined and personalized message which is sent to the visitor once a chat is started. Each agent can customize their own auto greeting message.
Step by Step Instructions
- Log in to Comm100 Agent Console.
- Go to Preferences, and select Live Chat.
- Go to the Shortcuts & Greetings tab.
- Select the Automatically send a pre-defined message after a chat request is accepted check box.
- Edit your message and insert macros that you feel needed.
- Click OK.