Comm100 Live Chat allows you to block unwanted visitors from accessing your chat service. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors are not displayed in the visitor list of the Agent Console. Comm100 supports banning visitors by Visitor ID and by IP address.

• Visitor ID is planted in the visitor’s browser cookie. If a visitor gets banned by Visitor ID, they cannot see the chat button on your website using the same browser. However, if this visitor switches to another browser, uses another machine, or clears the cookies in the browser they previously used to visit your website, they can see your chat button and initiate chat requests.
• If you ban an IP, all visitors using the same IP address cannot see your chat button. On the Control Panel, Comm100 also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.

Agents can ban visitors from the Agent Console, or manage the ban list from the Control Panel.  

• From the Agent Console, agents can ban a visitor in the visitor list or a visitor in chat.
• From the Control Panel, agents can manage the ban list by adding or deleting visitor IDs or IP addresses.

Ban a Visitor from the Agent Console

On the Agent Console, agents can ban a visitor from the visitor list or during a chat.

1. Under the Visitors tab in the Agent Console, click on the visitor you want to ban from the visitor list.
2. Click Ban.
3. Choose to ban this visitor by Visitor ID, by IP address, or both.
    
4. Click OK. The visitor disappears from the list after being banned.

On the Agent Console, agents can also ban a visitor during a chat.

Manage the Ban List from the Control Panel

From the Control Panel, agents can ban visitors with known visitor IDs or IP addresses, or lift the ban for banned visitors. 

To manage the ban list, follow these steps:

1. Log in to your Comm100 Control Panel. 
2. From the left navigation menu, go to Live Chat > Settings > Ban List.
   
   The Ban List page shows the list of banned visitors.
   
3. To add visitors to the ban list, add their visitor IDs or IP addresses to the list.
   • To ban a visitor with known ID, go to the Banned Visitors tab, click New Banned Visitor, and enter the Visitor ID.
     
   • To ban visitors with known IP addresses, go to the Banned IPs tab, click New Banned IP, and enter the IP range you wish to ban.
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4. To lift the ban for banned visitors, choose the Banned Visitors or Banned IDs tab first, and then delete the visitor IDs or IP addresses from the list.
   
5. Click Save.