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How to Transfer a Chat to Another Agent
Comm100 Live Chat supports chat transfer to enhance service efficiency. During a chat, agents can transfer the chat to an online agent or to another department. This article introduces the steps to transfer an ongoing chat from the Agent Console.Transfe...
How to Send Canned Messages
A canned message is a pre-defined message created for easy re-use and access in the future. Canned messages are usually created for greetings, frequently asked questions, and so on. Using canned messages enables agents to save time typing the same answ...
How to Monitor My Visitors
With Comm100 Live Chat, you can have a 360 degree of your on-site visitors by viewing their detailed information and tracking their activities. You can get visitors’ information such as location and chat history even before chatting.The visitors’ inform...
How to Change My Password
If you want to change your password, you can reset a new one on your account instantly.Step by Step InstructionsTo change your Comm100 password, follow these steps:Log in to the Comm100 Control Panel.In the left navigation bar, hover the mouse over the ...
How to Ban or Unban Visitors from Initiating Chat Requests
Comm100 Live Chat allows you to block unwanted visitors from accessing your chat service. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors are not displayed in the visitor list of the Agent Console. Comm100 s...
Introduction to Super Agent Operations
IntroductionFor agents who need to answer chats from multiple sites, Comm100's Super Agent feature enables you to handle chats and tickets faster and easier. Being a super agent, you can manage multiple sites on one Control Panel and handle all chats an...
How to Use the Live Chat Conversions Feature
Comm100’s Live Chat Conversion feature links live chat data with your onsite data, allowing you to view the details of chats which drive your customers to convert. This allows you to assess what types of chats are most useful in encouraging visitors to ...
Sending Files during a Chat
Comm100 Live Chat supports file transfer between an agent and a visitor. Agents and visitors can share images, videos, and documents with each other with a quick drag-and-drop. All the transferred files are attached to the chat transcript for your futur...
How to Tell Message Read Status While Chatting
Comm100 Live Chat has read receipts that let an agent know when a visitor has read a message they sent. Similarly, you can also allow your visitors to view message read status so they can tell if agents have read their messages.Read receipts can improve...
How Can I Track Visitors’ Footprint on My Website
On the Comm100 Agent Console, you can track the URLs of webpages that visitors have visited on your website. With Comm100 Live Chat, the footprint is recorded in real-time, and you can view the total duration of a visit and the minutes that a visitor ha...
How to Use Spell Check in Comm100
To improve service efficiency for agents, Comm100 provides Spell Check for the following languages: Catalan, Croatian, Danish, English (Australia), English (Canada), English (South Africa), English (United Kingdom), English (United States), French, Germ...
How to Use Cross-Site Chat Transfer
Introduction to Cross-Site Chat TransferEach Comm100 account corresponds to a Comm100 site. All the settings and configurations work within the site. For Organization users who have multiple Comm100 sites, Cross-Site Chat Transfer ensures that chats can...
How to Manage My Visitors on the Agent Console
With Comm100 Live Chat, agents can view and manage on-site visitors in multiple ways on the Agent Console and the Control Panel. On the Agent Console, the visitor list shows all the visitors on your website, which allows agents to perform a range of man...
Can I View the Referrers
Yes, with Comm100 Live Chat, you can easily know how your customers find you by the Referred From column in your Agent Console window. Each line in Referred From is displayed as a clickable referral URL. A referral URL is where the visitor was before la...
How Long Will a Visitor Stay on My Visitor List After They Leave My Site
With Comm100 live chat, there is a delay time for a visitor’s status to change or disappear from the Agent Console in the following scenarios:When a visitor leaves your site, the time delay for status change (from In site/Chat ended to Out of site) is a...
How to Share Webpages via Push Page
With Comm100 Live Chat, the Push Page option allows you to send a long URL link by displaying it as text, making the message more readable for visitors. During the chat session, the Push Page feature allows you to automatically redirect your visitors to...
Introduction to Agent Collaboration Operations in Live Chat
Comm100 Live Chat allows agents to collaborate witheach other during a chat session. To enhance your team collaboration and ensure service efficiency, Comm100 provides various options for agents to use:Transfer a chat to another agentJoin an ongoing cha...
How to Monitor Other Agents’ Chat
Comm100 Live Chat allows admins to monitor the ongoing chats of other agents in real-time. From the Agent Console, admins can either monitor an ongoing chat manually or set their preferences to monitor all ongoing chats automatically.Note:Agents must ha...
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