Comm100 AI & Automation offers a wide range of automation features by leveraging AI and generative AI features. In Comm100, we use AI Replies to track the usage of AI & Automation features. AI Agent and AI Insights subscriptions all come with a default number of AI Replies. The AI Reply volume is shared across all AI features on the same site. Every time an AI feature is used, it consumes your AI Replies quota.
This article introduces how AI Replies are consumed for AI Agent and AI Insights respectively.
AI Reply Consumption of AI Agent Features
Feature Type | Description | Trigger by | AI Reply Consumed |
AI Agent Reply | Every time the visitor does an interaction (send a message, choose a quick reply, and so on), and the AI Agent responds. | Triggered automatically when the AI Agent responds to a visitor message. | 1 |
Topic Description Generation | Every time the system generates a Description for a topic. |
| 1 |
Topic Similar Questions Generation | Every time the system generates Similar Questions for a topic. |
| 1 |
Example: How AI Reply Usage Is Calculated in an AI Agent Chat
AI Reply usage in an AI Agent chat can be simply calculated using the formula: AI Reply Usage = Number of Visitor Messages + 1. The extra "+1" accounts for the AI Agent's initial proactive message(s) that starts the conversation.
Below is an example of an AI Agent chat session that includes 4 visitor messages, resulting in a total of 5 AI Reply usages: Total AI Reply Usage = 4 (Visitor Messages) + 1 (Initial Prompt) = 5.
| AI Agent: Hi, how can I help you? [Make an appointment | Report an issue | Contact sales] → Initial AI prompt (counts as +1 AI Reply usage) |
| Visitor: Make an appointment → +1 AI Reply usage |
| AI Agent: Sure. May I have your email address and order ID so I can get your order details? |
| AI Agent: Please input your email address: |
| Visitor: myname@abc.com → +1 AI Reply usage |
| AI Agent: Please input your Order ID: |
| Visitor: 10000 → +1 AI Reply usage |
| AI Agent: Great. Let me check it for you. Please wait... |
| AI Agent: Your order (ID 10000) is shipping and will arrive in Boston on May 15, 2025. |
| AI Agent: The available installation slots for March 16, 2025, are 9 AM, 11 AM, 2 PM, and 4 PM. Please choose one of these slots. |
| Visitor: 11 AM → +1 AI Reply usage |
| AI Agent: Your installation has been scheduled for March 16, 2025, at 11 AM. A confirmation email will be sent to myname@abc.com shortly. |
AI Reply Consumption of AI Insights Features
Feature Type | Description | Trigger by | AI Reply Consumed |
Sentiment Analysis | Every time the system analyzes the visitor’s sentiment. | Triggered automatically by each visitor message. Disabled by default. | 0.2 |
Spotlights | Every time the system identifies a chat with spotlight tags. | Triggered automatically when a chat ends. Disabled by default. | 1 |
Chat Resolution Status | Every time the system identifies the chat resolution status of a chat. | Triggered automatically when a chat ends. Disabled by default. | 1 |