Comm100 AI & Automation offers a wide range of automation features by leveraging AI and generative AI features. In Comm100, we use AI Replies to track the usage of AI & Automation features. AI Agent, AI Copilot, and AI Insights subscriptions all come with a default number of AI Replies. The AI Reply volume is shared across all AI features on the same site. Every time an AI feature is used, it consumes your AI Replies quota.
This article introduces how AI Replies are consumed for AI Agent, AI Copilot, and AI Insights respectively.
AI Reply Consumption of AI Agent Features
Feature Type | Description | Trigger by | AI Reply Consumed |
AI Agent Reply | Every time the visitor does an interaction (send a message, choose a quick reply, and so on), and the AI Agent responds. | Triggered automatically when the AI Agent responds to a visitor message. | 1 |
Topic Description Generation | Every time the system generates a Description for a topic. |
| 1 |
Topic Similar Questions Generation | Every time the system generates Similar Questions for a topic. |
| 1 |
AI Reply Consumption of AI Copilot Features
Feature Type | Description | Trigger by | AI Reply Consumed |
Quick suggestion | Every time the system provides a quick suggestion for agents. | Triggered automatically by each visitor message. | 0 |
Generative suggestion | Every time the human agent uses the AI Copilot to generate an answer suggestion. | Triggered manually. | 1 |
Email draft generation | Every time the human agent uses the AI Copilot to generate an email draft reply. | Triggered manually. | 1 |
Summarization | Every time the system generates a summary for a chat or a ticket. | Triggered manually. | 0.2 |
Text Enhancement | Every time the human agent uses the text enhancement feature. | Triggered manually. | 0 |
Smart Wrap up | Every time the system generates wrap-up field values for a chat. | Can be triggered automatically or manually depending on configurations. | 1 |
AI Reply Consumption of AI Insights Features
Feature Type | Description | Trigger by | AI Reply Consumed |
Sentiment Analysis | Every time the system analyzes the visitor’s sentiment. | Triggered automatically by each visitor message. Disabled by default. | 0.2 |
Spotlights | Every time the system identifies a chat with spotlight tags. | Triggered automatically when a chat ends. Disabled by default. | 1 |
Chat Resolution Status | Every time the system identifies the chat resolution status of a chat. | Triggered automatically when a chat ends. Disabled by default. | 1 |