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AI Agent
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AI Agent is Comm100’s latest generation of intelligent assistant that can further streamline your customer service experience. Evolving from classic AI Agents, Comm100 AI Agent encompasses a wide range of functionalities including natural language under...
Comm100 AI Agent can be applied to Live Chat, social (WhatsApp, WeChat, Twitter, Facebook, Instagram, LINE, and Telegram), and SMS channels to help improve your customer service. Using an AI Agent to reach out to your customers brings numerous benefits ...
Comm100 AI Automation offers a wide range of automation features by leveraging AI and generative AI features. In Comm100, we use AI Replies to track the usage of AI Automation features. AI Agent, AI Copilot, and AI Insights subscriptions all come with...
A Function is a predefined or dynamic task that the AI Agent can invoke during a conversation. For example, when a customer asks for weather information, the AI Agent can call a weather service API using a Function to retrieve the latest forecast. Funct...
When creating a Topic for an AI Agent, you can define the Topic answer by workflow or by natural language. Natural language allows you to give instructions in plain text to tell the AI Agent what to do if the topic matches.Instructions have both advanta...
When setting up Topics and Events, you can use the Conditions action to build the AI Agent’s answer flow. The Conditions action enables you to direct your AI Agent’s behavior based on a predefined set of rules. By using conditions, you can guide the con...
Comm100 AI Agent allows you to send data to and receive data from an external server or third-party services using Webhook. You can use a Webhook action in the AI Agent's workflow to push data to or get data from your own system automatically whenever a...
IntroductionAI Agents can generate responses through analysis of the extensive Knowledge sources you provide using Large Language Models (LLMs). These responses are not predefined or stored in a database; they are automatically generated to provide cohe...
Events are triggers that allow the AI Agent to perform predefined actions under specific occurrences. For example, when a new chat starts or when the AI Agent cannot answer customers’ questions, the AI Agent can respond with predefined messages or initi...
Introduction to the AI Agent TopicA topic refers to the subject of a conversation or an interaction. Topics allow you to organize customer queries with similar purposes and define a unified answer pattern for the AI Agent. For example, customer queries ...
AI Agent's capability evolves in its practical usage. You can train your AI Agent with the unrecognized questions to improve its understanding and behavior in the future. When the AI Agent cannot provide an answer by matching a topic or by retrieving it...
Comm100 provides a variety of actions for you to build AI Agent workflow. When setting up AI Agent Topics and Events, you can use actions to build the AI Agent's answer flow.The following table lists the AI Agent's actions available and the respective c...