Being an agent, you may have different roles in your organization, and accordingly, you may have multiple email accounts associated with these roles to communicate with your customers. An email account usually comes with its dedicated signature to show who you and the company you represent are. Therefore, Comm100 Ticketing & Messaging allows you to use an email signature for each email account while replying from a different email channel. 

Step By Step Instructions

To create and save multiple email signatures, follow these steps:

1. Log in to Comm100 Agent Console
2. Navigate to Preferences > Ticketing & Messaging.
   
3. On the Ticketing & Messaging pop-up, go to Email Signature and select an email account.
   
4. Using the formatting toolbar, create your signature in the text field and click OK.
5.  You can change the email account from the Reply with drop-down list when replying to an email.
   The email signature auto changes to the corresponding email account.
   
   Note:  If you disable an email account from the Control Panel, its corresponding signature disappears from the Agent Console’s Preferences tab. However, by enabling the email account, you can recover the same.