Comm100 Ticketing & Messaging supports multiple email accounts. When you respond to tickets, the Default email account is used as the from email address.

Step by Step Instructions

1. Log in to your Comm100 Control Panel.
2. From the left navigation menu, go to Ticketing & Messaging > Channels > Email.
   
3. Select an email account from the drop-down list Default email account and then click Set as Default.
   

Now you have successfully set the default email account for your ticket reply. You can check it in your Agent Console.

To learn more about adding email accounts, see this article.