Events are triggers that allow the AI Agent to perform predefined actions under specific occurrences. For example, when a new chat starts or when the AI Agent cannot answer customers’ questions, the AI Agent can respond with predefined messages or initiate a particular flow.

Comm100 allows you to customize the AI Agent's actions for the following events. You can define how the AI Agent interact with customers for different events the same way as configuring Topics. 

• Event when a visitor starts a chat: Define the AI Agent’s action at the start of a chat. Comm100 has defined a default action for this event.
• Event after AI Agent completes an answer: Define the AI Agent’s action when the AI Agent finishes a topic answer (including workflow or natural language types) or generates an answer using its Knowledge resources.
• Event when AI Agent cannot answer visitor's question: Define the AI Agent’s action when the AI Agent cannot provide an answer by matching Topics, or generate an answer using its Knowledge resources. Comm100 has defined a default action for this event.

Step by Step Instructions 

To set up an event, follow these steps:   

1. Log in to your Comm100 Control Panel. 
2. From the left navigation menu, go to AI & Automation > AI Agent > Events. If you have multiple AI Agents, make sure to choose the correct one from the drop-down list.
   
   The Events list appears.
3. Click the Edit icon against the event you want to set up.
   
4. Set up the AI Agent's action by using AI Agent actions to build a flow or by giving instructions in natural language.
   
5. Click Save.