Comm100 allows you to export and import the voice bot along with its configured Settings, Intents, Entities, and Smart Triggers. You can export the voice bot for a backup in the event of data loss. To quickly reuse an existing bot's configured settings, you can import the voice bot file.
Note: For an existing bot, importing a new bot does not change the Channel settings and call logs. All other settings and configurations, including intents, entities, and smart triggers, are replaced by the new bot.
This article describes the steps to export and import the voice bot.
Exporting a Voice Bot
To export a voice bot, follow these steps:
- Log in to the Comm100 Control Panel.
- In the left navigation menu, go to Bot > Voice Bot.
- Expand the voice bot drop-down list and click Manage in the Manage Voice Bots area.
The Voice Bots drawer appears. - Locate the target voice bot you want to export, click the more icon in the Operations column, and choose Voice Bot Export in the drop-down list.
The voice bot data is saved in an XML file on your local file system.
Importing a Voice Bot
The voice bot file to import must be an XML file within 50 MB. Prepare the voice bot file before you begin.
To import a voice bot, follow these steps:
- Log in to the Comm100 Control Panel.
- In the left navigation menu, go to Bot > Voice Bot.
- Expand the voice bot drop-down list and click Manage in the Manage Voice Bots area.
The Voice Bots drawer appears. - Locate the target voice bot you want to import, click the more icon in the Operations column, and choose Voice Bot Import in the drop-down list.
The Voice Bot Import drawer appears. - Upload the XML file and click Import. All the configurations and data excluding Channel settings and call logs are replaced by the new bot after importing succeeds.
