LINE is an instant communications application on electronic and mobile devices. LINE users can exchange messages using texts, images, video, and audio. These users can also conduct free VoIP conversations and video conferences.

Before integrating the LINE channel with Comm100, you will first need to set up a LINE Official account. You will need Channel ID, Channel secrets, and Channel access code (long-lived) from the LINE Developers Console. To learn how to find LINE channel-related information from the LINE Developers Console, see this article.

 Step by Step Instructions     

To integrate LINE account into Comm100, follow these steps:

1. Log in to your Comm100 Control Panel.
2. From the left navigation menu, go to Ticketing & Messaging > Channels > LINE.
   
   
3. On the Channel Account tab of the LINE page, click Add LINE Account.
   
4. Enter the LINE channel account name.
5. Turn on the Enable toggle key to send and receive messages from the LINE accounts
6. Enter Channel ID, Channel Secrets, and Channel Access Token. To learn how to find LINE channel-related information, see this article.
   
7. Click OK.
   A notification message displays where you need to enable the Comm100 webhook from the Messaging API tab of the LINE Provider Channel.
   
   The LINE account has been added. You can add and manage multiple LINE accounts via the Comm100 Control Panel.
   Note: You can only update the Channel Secret and Channel Access Token of your existing LINE account.
   

8. Go to LINE Login | LINE Developers, and do the following:
   1. Open the LINE Developers Console.
   2. Navigate to the LINE Provider > Channel > Messaging API.
   3. Under Webhook settings, turn on the Use webhook toggle key. Once enabled, the LINE platform sends a request to a webhook URL every time a user sends a message or adds your bot as a friend.
      

The integration is now complete. Your agents can now respond to incoming LINE messages from the Ticketing & Messaging tab of the Comm100 Agent Console.

To quickly locate and also categorize the messages from LINE, you can also create a View for LINE messages with the following condition. 

LINE integration is available through our Comm100 Omnichannel Plan. For more details, you can chat with us online or speak to your account manager.