This release note provides an overview of the new Comm100 Queue Management product. Queue Management is a digital solution specially designed for businesses to handle the queue of customers. It is independent of Comm100 Live Chat, Comm100 Ticketing & Messaging, and Comm100 Bot.  

The Queue Management solution replaces the traditional "take-a-ticket" system by allowing customers or visitors to enter a queue through a webpage from online instead of waiting in a physical line. It saves customers from waiting in long lines and increases agent productivity, thus bringing better customer experience and higher service quality. 

 With Comm100, queues are grouped by location. One location can contain multiple queues, which simulates the scenario where multiple branches are in the same office. Each location or queue has a unique webpage that can be accessed by customers. Customers can join a queue by choosing a queue from the location page or directly through a queue page.

After visitors join the queue, agents can view, summon, and start serving customers in the queue from the Agent Console. Agents can also manage the queue by manually opening or closing the queue, marking visitors as no-shows, adding visitors to the queue, and so on. 

To learn how to start using Comm100 Queue Management, see this article. 

To learn more about how agents can serve customers waiting in queue from the Agent Console, see this article.