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2023
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Release Update (April 3, 2023) | Queue Management 
This release note provides an overview of the new Comm100 Queue Management product. Queue Management is a digital solution specially designed for businesses to handle the queue of customers. It is independent of Comm100 Live Chat, Comm100 Ticketing Mes...
Release Update (Oct 31, 2023) | Agent Console Enhancements
This release update provides an overview of the enhancements made to the Agent Console.Dark ThemeWith this new addition, you can now enjoy a visually soothing and energy-efficient interface that's perfect for low-light environments.Each agent has the fl...
Release Update (May 17, 2023) | Agent Assist Enhancement
This release note provides an overview of the summarization feature added to Comm100 Agent Assist. The Agent Assist summary feature allows you to generate a quick summary of chats and tickets by one click.The summarization feature comes with Agent Assis...
Release Update (April 11, 2023) | Ticketing & Messaging Integration
This release note summarizes the new Signal integration added to Comm100 Ticketing Messaging.Signal is a secure messaging application that allows you to send end-to-end encrypted messages, voice calls, and video calls, ensuring that only the intended r...
Release Update (April 20, 2023) | Ticketing & Messaging Enhancements
This release note provides an overview of the new enhancements in Comm100's Ticketing Messaging. The new enhancements allow you to send media files for tickets from Facebook and Instagram channels, and improve the experience for sending canned messages...
Release Update (Feb 2, 2023) | Ticketing & Messaging and Contact Enhancements
This release note provides an overview of the new features and enhancements in Comm100's Ticketing Messaging and Contact Management. The new features and enhancements allow you to send WhatsApp media, forward email tickets, block senders, and display i...
Release Update (Jul 19, 2023) | Comm100 Voice
This release note provides an overview of the new Comm100 Voice product. Comm100 Voice is designed for businesses offering call center customer services. The Voice system helps you communicate with your customers over phone calls. After connecting your ...
Release Update (May 15, 2023) | Ticketing & Messaging Enhancements
This release note provides an overview of the new enhancements in Comm100's Ticketing Messaging. The new enhancements allow you to send local images and add Bcc (blind carbon copy) contacts in the Email channel tickets.Insert Local ImagesComm100 Ticket...
Release Update (Aug 10, 2023) | Comm100 Booking
This release note provides an overview of the new Comm100 Booking system. Comm100 Booking is an online solution designed for businesses to manage the process of appointment scheduling with their customers. The solution allows your customers to book a me...
Release Update (Jun 13, 2023) | Live Chat Enhancements
This release update provides an overview of recent Live Chat enhancements. The enhancements allow agents to push a rating form during the chat and send automated messages after a period of inactivity. You can show live rating feedback to the agent and t...
Release Update (Mar 2, 2023) | Live Chat and Ticketing & Messaging Enhancements
This release note gives you an overview of the enhancements on Comm100 Live Chat and Ticketing Messaging. The new enhancements help businesses streamline their support operations, reduce costs, and improve the overall customer experience. Live Chat Enh...
Release Update (Jun 1, 2023) | Reporting Enhancements
This release update provides an overview of the enhancements made to Comm100 Custom Report. The enhancements allow you to create Ticketing Messaging reports using custom fields, and filter your report data more flexibly.Custom Fields in Ticketing Mess...
Release Update (Jul 13, 2023) | Ticketing & Messaging and Contact Enhancements
This release note provides an overview of the enhancements made to Comm100 Ticketing Messaging and Contact Management. The Trigger enhancements allow you to automate ticket management tasks including deleting junk tickets, adding or removing ticket tag...
Release Update (Aug 1, 2023) | Integration with the Slate CRM
Slate by Technolutions is a comprehensive CRM platform designed for higher education bodies to manage students’ relationships, send outreach communications, and so on. If you are using Slate, you can integrate your Slate system with Comm100 to further s...
Release Update (Sept 4, 2023) | Chatbot Enhancements
This release update provides an overview of the enhancements made to Comm100 Chatbot.Invoke Intent via Text LinksText links sent by the Chatbot can now be used to trigger another intent. This option allows you to streamline the chat flow by directing th...
Release Update (Aug 30, 2023) | Reporting and Live Chat Enhancements
This release update provides an overview of the enhancements made to the reporting and History for Comm100 Live Chat. The new metrics added to the Auto Invitation report and the Efficiency report gives you more insights on how your Live Chat works. In L...
Release Update (Aug 23, 2023) | Outreach in the WhatsApp Channel
This release update provides an overview of the new WhatsApp channel added to Outreach Management.Comm100 Outreach is a messaging system that allows organizations to reach out to their customers on a mass level. Based on the Comm100 Contact Management s...
Release Update (Nov 13, 2023) | Chatbot Enhancements
This release update provides an overview of the enhancements made to Comm100 Chatbot.Generative AnswersGenerative answers in Comm100 refer to responses generated by our Chatbot through deep learning and analysis of the extensive information sources you ...
Release Update (Dec 20, 2023) | Ticketing & Messaging Secure Form
This release note provides an overview of the Secure Form feature for Ticketing Messaging channels. It allows you to gather customers’ sensitive information securely across Ticketing Messaging channels during your ticket engagements with them. The inf...
Release Update (Nov 20, 2023) | Ticketing & Messaging Enhancements
This release note provides an overview of the new enhancements in Comm100's Ticketing Messaging. The new enhancements allow you to export tickets and set separate permission for agents to delete tickets.Export TicketsThe feature enables you to batch-se...
Release Update (Nov 30, 2023) | Screen Sharing
This release note provides an overview of the new Screen Sharing feature. Screen Sharing allows your agents and visitors to share their screens in real-time during a chat. It enables participants to showcase various screen content, including documents, ...
Release Update (Dec 11, 2023) | Opt-out Management in Outreach
This release note provides an overview of the new Opt-out Management feature in Outreach. Message opt-out refers to the process through which your contacts can choose to stop receiving further communications from you to avoid unwanted messages.You have ...
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