This release note provides an overview of the new Comm100 Booking system. Comm100 Booking is an online solution designed for businesses to manage the process of appointment scheduling with their customers. The solution allows your customers to book a meeting with you by choosing from your available time slots, eliminating the need of back-and-forth emails on availability. The streamlined scheduling process increases team efficiency and productivity, and brings a better user experience.

Comm100 Booking allows you to design booking pages for services and for individual agents. Customers can book a meeting with you through a service booking page or directly with a specified agent.

On a booking page for services, your website visitors can choose a service type and then choose a time slot by themselves.

On a booking page for an individual agent, website visitors can directly schedule a meeting with the specified agent.

With Comm100 Booking, you can:

• Customize your Booking pages: incorporate your brand color, logo, and other branding images for a unified user experience.
• Define various services: define different services for the meetings you need to schedule, including the meeting duration, available agents and other scheduling rules.
• Send personalized appointment notifications: send automatic notifications to team members and customers upon an appointment booking, cancellation, rescheduling, or completion.
• Manage your team’s schedule: set up working hours and holidays for the services and agents.

After appointments are scheduled by customers, you can view and manage the appointments from the Agent Console.

• To learn more about how to set up booking, see this article.
• To learn more about how agents can manage scheduled appointments, see this article.