This release update provides an overview of the new WhatsApp channel added to Outreach Management. 

Comm100 Outreach is a messaging system that allows organizations to reach out to their customers on a mass level. Based on the Comm100 Contact Management system, outreach campaigns allow you to deliver messages to targeted customer groups in an automated and personalized way.  

Outreach Management is now available in the WhatsApp channel. You can use a prebuilt message template from your WhatsApp Cloud account to send outreach messages.

By sending WhatsApp outreach messages, you can reach out to customer groups with shared characteristics via phone. When creating an outreach campaign, you can filter the recipients using the contact fields carrying customer information and tailor your message using the dynamic info fields. With Comm100 ticketing system integration, you can also choose to convert each outreach message into a ticket, allowing you to follow up efficiently after customers reply. 

To learn more about Outreach Management, see this article.