This release note provides an overview of the new Comm100 Voice product. Comm100 Voice is designed for businesses offering call center customer services. The Voice system helps you communicate with your customers over phone calls. After connecting your Twilio account to Comm100 Voice, you can manage phone lines, define call flows, and set up operating schedules for your call center team efficiently.

With your Voice service properly set up, your agents can handle incoming calls from customers and check call logs on the Agent Console.

To learn how to set up your Voice service, see this article. 

To learn more about how agents can handle calls from the Agent Console, see this article.