This release update provides an overview of the enhancements made to Comm100 Custom Report. The enhancements allow you to create Ticketing & Messaging reports using custom fields, and filter your report data more flexibly.

Custom Fields in Ticketing & Messaging Custom Reports

Custom Report for Ticketing & Messaging supports custom fields. When creating a custom report, you can use custom fields you created in Ticketing & Messaging to group your metrics and filter your reporting data.

Note:  Custom Fields in types such as Text, URL, Checkbox are supported in custom reports. The following type of custom fields are not supported: Integer, Float, and Link.

More Data Filtering Options

After selecting the metrics and the Group by attributes for your report, you can use more flexible options to filter out unwanted data. You can use “is one of” and “is not one of” options to set filtering conditions quickly.

To learn more about how to create a custom report, see this article.