This release update provides an overview of the new email channel added to Outreach Management, and the multiple signature option and content review feature added to Ticketing & Messaging. 

Email Channel Outreach 

Comm100 Outreach is a messaging system that allows organizations to reach out to their customers on a mass level. Based on the Comm100 Contact Management system, outreach campaigns allow you to deliver messages to targeted customer groups in an automated and personalized way.  

Outreach Management is now available in email channel. By creating email outreach campaigns, you can bulk send tailored emails to customer groups with shared characteristics. When creating a campaign, you can filter the recipients using the contact fields carrying customer information. With Comm100 ticketing system integration, you can also choose to convert each outreach email into a ticket, allowing you to follow up efficiently after customers reply. 

To learn more about Outreach Management, see this article. 

Multiple Email Signature 

Multiple email signature allows you to set up your own customized email signature helping you to build better customer relationships. An email account usually comes with its dedicated signature to show who you and the company you represent are. Therefore, Comm100 Ticketing & Messaging allows you to use an email signature for each email account while replying from a different email channel. 

To learn how to add multiple email signature, see this article. 

Content Review and Approval 

Content review and approval allows you to create a workflow of review for approval in which all messages must go through before being sent to your customers, ensuring all the content your agents put out is consistent in your standard. On Comm100 Agent Console, a webhook is triggered for each message to review for approval or rejection. On final approval, it then sends out the message to the customer. 

To learn more about Content Review and Approval, see this article.