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2022
14
This release update provides an overview of the Secure Messaging feature newly added to Ticketing Messaging.Secure Messaging is a front-end and server-based approach to enable end-to-end secure communication with your clients and protect sensitive data...
This release update provides an overview of the new Voice Bot feature.Voice bots are chatbots operating in the voice channels. They can understand speech and talk with people like a human agent. Like chatbots, voice bots can run automated chat flows for...
This release note gives you an overview of the latest integrations available on the Comm100 Live Chat and Comm100 Ticketing Messaging. These integrations enable you to:Provide call support to your visitors from your Agent Console. Convert tickets for I...
This release update provides an overview of the new Comm100 Contact and Outreach Management.Contact ManagementContact management is essential to managing customer relationships effectively. To help businesses personalize interactions with their customer...
This release update provides an overview of the asynchronous messaging feature newly added to Ticketing Messaging.Comm100’s Messenger is an asynchronous communication method where participants on both sides of the conversation are free to start, pause,...
This release update provides an overview of the new two-factor authentication setting and the JWT Visitor Single Sign-on added to Live Chat. Two-Factor AuthenticationTwo-Factor Authentication (2FA) is a security process in which two different authentica...
This release update provides an overview of the new Comm100 features added to the Live Chat integration and Ticketing Messaging. Deltapath IntegrationDeltapath integration with Comm100 Live Chat now adds multi-device switching and multi-server support ...
Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible. In this release, to better conform with WCAG 2.0 Level AA, we adjust the color scheme and CSS style of some elements in the vi...
This release update provides an overview of Super Agent and Skill-Based Routing features. Super AgentSuper agents refer to agents who can access multiple sites with one a single login. In the case of answering chats and tickets from multiple sites, agen...
This release update provides an overview of the enhancement to the hyperlink text for Canned Messages and Push Page. Accessible Hyperlink Text for Canned MessagesYou can now add hyperlinks to text when editing the Canned Message in the Control Panel. Yo...
This release note gives you an overview of the new feature of Comm100’s Chatbot. The new Auto Translation feature enables your chatbot to chat with visitors using any language. When Auto Translation is enabled, the chatbot detects the visitor’s language...
This release note gives you an overview of the new features and enhancements on Comm100’s Ticketing Messaging. The new feature and enhancements will help you understand the new trigger actions, WhatsApp integration, and auto-translation of tickets. Aut...
This release update provides an overview of the new Comm100 custom report feature, and Shopify integration enhancement. Custom ReportIn addition to the prebuilt report types that Comm100 provides by default, the new Custom Report option allows you to cr...
This release update provides an overview of the new email channel added to Outreach Management, and the multiple signature option and content review feature added to Ticketing Messaging. Email Channel OutreachComm100 Outreach is a messaging system that...