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Release Update (Oct 21, 2025) | Custom Mail Servers

This release update introduces the enhanced Custom Mail Servers feature, expanding email configuration options and centralizing control under Global Settings.

Previously known as Custom SMTP Servers, accessible from Global Settings Site, this feature now supports both Microsoft 365 and Gmail connections, in addition to traditional SMTP configurations.
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With this release, existing Custom SMTP server configurations in Live Chat will be automatically migrated to Custom Mail Servers. In Live Chat Window configurations, you can now select from one of the mail servers configured in Global Settings. 
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