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2025
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Release Update (Jan 13, 2025) | Contact Management and Booking Enhancements
This release update provides an overview of the enhancements made to Comm100 Contact Management and Booking.New Agent Permission for Contact ManagementA new View Contact Identity permission is added to give you more flexibility in managing agent permiss...
Release Update (Apr 14, 2025) | Bot User Interface Enhancements
This release update provides an overview of the changes made to Comm100 Bot UI.Menu UpdatesThe Bot menu has been renamed to AI Automation. The Chatbotmenu is nowAI Agent. The Agent Assist menu has been renamed to AI Copilot. The Email Writer sub-men...
Release Update (Mar 11, 2025) | Visitor-Side Chat Experience Improvements
This release update provides an overview of the enhancements made to improve the visitor-side chat experience. Substantial enhancements have been made to the user interface of the chat button and chat window, and the user experience of various chat wind...
Release Update (May 13, 2025) | Live Chat Enhancements
This release update provides an overview of the new features added to the Live Chat solution – Multi-Language Support for a Single Campaign and Automatic Visitor-to-Contact Matching.Multi-Language Support for a Single CampaignWith this update, after add...
Release Update (Apr 14, 2025) | AI & Automation Enhancements
This release update provides an overview of the three advanced AI solutions and a set of intelligent new features that further enhance automation, agent productivity, and decision-making added to the Comm100 AI platform. AI Agent – Advanced Conversation...
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