Comm100 Support > Release Notes > 2022
Release Update (Sept 14, 2022) | Ticketing & Messaging Enhancements

This release note gives you an overview of the new features and enhancements on Comm100’s Ticketing & Messaging. The new feature and enhancements will help you understand the new trigger actions, WhatsApp integration, and auto-translation of tickets.


Auto Translation

Auto Translation enables your agents to auto-identify and translates contacts' messages if they are using different languages. This feature supports all the Comm100 Ticketing & Messaging channels. You can configure the Auto Translation from your Comm100 Control Panel and use it on Agent Console.

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To learn more about the Auto Translation feature, see this article.


WhatsApp Integration

You can now integrate your WhatsApp Business accounts to Comm100 Ticketing & Messaging via WhatsApp Cloud. The integration provides customer service in the WhatsApp channel. After successfully connecting your WhatsApp account, tickets are created for all incoming WhatsApp messages to the account. Before using Comm100’s WhatsApp Cloud integration, you must create a Developer account with Meta and complete the WhatsApp onboarding process. 

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To learn more about WhatsApp Business Account's onboarding process, see this article.

To learn how to integrate a WhatsApp account with Comm100, see this article.


Trigger a Webhook

Webhooks enable you to extend the capabilities of Comm100 Ticketing & Messaging. It is a tool to receive notifications from Comm100 when a trigger happens on a ticketing & messaging event. It allows you to register an http:// or https:// URL where the event data can be stored in JSON format.

You can now configure webhook as a trigger action for eight different ticketing & messaging events. The action provides the capability to create additional webhook post body JSON in addition to the default post body JSON.  You also have the flexibility to send only additional post body JSON. 

After Comm100 Ticketing & Messaging webhooks are set up, and a particular event occurs, ticket data is sent to the specified URL. 

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To learn more about the Webhook events in Ticketing & Messaging, see this article.

To learn more about using a trigger in Ticketing & Messaging, see this article.